Identifying Information

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Name	Deal Busters Limited
Trading Name	REFIX®
Phone	0212330244
Email	bhavin@refix.co.nz
Physical Address	327 Te Rapa Road Hamilton 3210
Postal Address	327 Te Rapa Road Hamilton 3210
FSP Number	FSP777851

License Status and Conditions

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Deal Busters Limited (Trading as REFIX®) (FSP777851) holds a transitional license issued by The Financial Markets Authority to provide Financial Advice.

Deal Busters Limited (Trading as REFIX®) is a member of NZ Financial Services Group Limited

Nature and scope of financial advice given

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REFIX® advisers provide advice about:

• Mortgages and personal lending
• Determining how much you can afford to borrow to purchase a property (within lenders affordability guidelines)
• Selecting an appropriate lender and mortgage structure
• How to structure your repayments to pay off your mortgage sooner
• Structuring and refixing your current lending

We provide advice in relation to the following lending products:

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• Mortgages
• Personal Loans
• Tops ups
• Debt consolidation
• Business loans
• Asset Finance
• Commercial Finance

We do not provide advice in respect of the following products:

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• a. Investment products (e.g., shares, bonds, managed funds, etc.) and KiwiSaver products
• b. Estate planning (such as Wills, Enduring Powers of Attorney, and trusts of any
• c. General Insurance products
• d. Personal Risk Insurance products, these enquiries are referred to a suitably qualified third party
• e. Legal Advice
• f. Accounting or Tax Advice

You will need to consult appropriate specialists if you would like advice on a, b, c, d, e or f above.

If you choose to, we may be able to help you with other services through my referral partners set out below:

• Tower - F&G
• UK Pension Transfers
• XE Money

Any financial advice provided on our behalf will only take account of the information you have given us about your needs, financial situation or goals

We mainly provide advice in relation to products provided by the following companies: Mortgages

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• ANZ
• Westpac
• BNZ
• ASB
• ASAP Finance Limited
• Avanti Finance
• Cressida Capital
• DBR
• First Mortgage Trust
• Heartland Bank
• Liberty Financial Limited
• Unity
• Pepper
• RESIMAC
• SBS Bank
• Select Home Loan
• Southern Cross Partners
• The Co-operative Bank
• CFML
• Basecorp Finance
• Zip Business
• Prospa
• Heartland Business
• Oxford Finance Limited

We also work with a number of smaller specialist providers in many of the above areas. Where they are relevant to a client's needs, we will advise the client at the time.

Our role is to provide you with an overview of the products available to you, as well as make information available to you so as to the loan structure(s) you may consider.

Obligations of the Client

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You, the client(s) will need to provide all facts, data and other information (written and verbal) relevant to the financial service you require the adviser to perform on your behalf, when requested by the adviser. You will ensure that all information provided is complete and accurate to the best of your knowledge.

Work completed on Behalf of the Lender

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We will complete the following work on behalf of the lending provider:

• Ascertain your current financial position
• Establish your lending requirement and structure
• Provide an explanation of any shortcomings and any mitigates in the application if required Complete and provide any documentation required to support and complete your application
• Assess and complete the application based on information provided to the appropriate lender

Reliability History

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Disciplinary history you should be aware of: None. Nada. Zero. Zip. Zilch. There have been no professional indemnity insurance or negligence claims, disputes resolution actions, or disciplinary actions. Ever.

Fees and expenses Mortgage and lending planning fee

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• REFIX® advisers are usually remunerated by way of commission, by the providers of the loan products we recommend. On occasion, some providers may not pay a commission. In this situation, we will charge a fee for our advice. The fee payable will be a reflection of the time required to obtain a loan approval for you. Where a fee will be payable for the advice, your REFIX® adviser will agree the amount of the fee with you prior to obtaining a lending approval. This fee can be added to your loan amount and will be paid to REFIX® at the time your loan is advanced.
• Where a REFIX® adviser has obtained an approval from a lender who does pay commission, but you decide not to proceed with the loan, a fee of up to $3,750 will be payable as remuneration for the time spent on getting an approval. This fee is payable within 7 days of you deciding not to proceed with an approval.

Mortgage and lending service fee

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Should you proceed with a loan implementation after advice from your REFIX® adviser, and then repay or refinance your loan within 28 months of your loan being advanced, without giving your REFIX® adviser the opportunity to assist you with a refinance, REFIX® may charge you a fee of $250 per hour for the time spent to get the initial loan approved and implemented. The maximum fee will be $3,750 (15 hours). In some instances, advisers may charge a higher fee depending on the level of service provided. Your Adviser will agree with you any applicable fees.

Conflict of Interest and Incentive

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For mortgages and lending, REFIX® and the financial adviser receive commissions from some of the lenders we can provide recommendations for. If you proceed to implement lending with the lender recommended to you, the lender will pay a commission to your financial adviser. The amount of the commission is based on the amount of the lending; specific remuneration will be advised to you when advice is provided.




Commissions, Fees & Charges
Banks	Upfront Commission	Trail Commission	Refix	Commission Clawbacks
ANZ	0.85%	No	$150	28 Months
ASB	0.85%	No	$150	28 Months
Bank of China	0.88%	No	$150	24 Months
BNZ	0.55%	0.15%	No	28 Months
Co-Operative Bank	0.70%	No	$150	18 Months
SBS Bank	0.80%	No	$150	18 Months
Westpac	0.60%	0.20% *	No	26 Months
Fees:	Deferred Adviser Fee Applies: A deferred adviser fee can be charged should the loan be refinanced or repaid within 28-months.
	Adviser Fee Applies: An adviser fee is charged with loans and loan top-ups of $200,000 or less.
Non Bank	Upfront Commission	Trail Commission	Fees	Commission Clawbacks*
Avanti	0.80%	No	$2,400 - $10,000	12 Months*
Basecorp Finance	No	No	$2,400 - $10,000	No
Bluestone Mortgages	0.60%	0.15%	$2,400 - $10,000	24 Months*
First Credit Union	No	No	$2,400 - $10,000	No
First Mortgage Trust	No	No	$2,400 - $10,000	No
Liberty Financial	0.60%	0.15%	$2,400 - $10,000	24 Months*
0.70%	0.30%
UNITY	0.40%	No	$2,400 - $10,000	No Clawback
Pepper Money	0.60%	0.15%	$2,400 - $10,000	18 Months
0.75%	0.15%	12 Months
Resimac Home Loans	0.60%	0.15%	$2,400 - $10,000	12 Months
0.80%	0.20%	18 Months
Sovereign Home Loans	0.60%	0.20%	No	25 Months
Fees:	Adviser Fee Applies: An adviser fee will be charged with all non-bank lending. We do not charge clawbacks or deferred adviser fees on Non-bank Mortgages.
Personal Loans	Commission Rate	Trail Commission	Fees
Co-Operative Bank	3.00%	No	$300 - $1500
Unity	3.50%	No	$300 - $2500
Fees:	Adviser Fee Applies: An adviser fee will be charged with all personal loans.
Business Finance	Commission Rate	Trail Commission	Fees
Oxford Finance	4% to 6%	0	$350
Prospa	4%	0	0
Fees	Adviser Fee Applies: An adviser fee will be charged with all business finance.




From time to time, product providers may also reward us for the overall business we provide to them. They may give us tickets to sports events, hampers, or other incentives.




To ensure that our financial advisers prioritise the client's interests above their own We manage the conflicts of interest arising from these commission payments by:

• Following an advice process that ensures that all advisers understand your needs and goals so that we always recommend the best product for the clients regardless of the type and amount of commission we will receive.
• Ensuring the amount of any loan is in accordance with your identified needs.
• Providing you with the table below showing commission rates and types by lender
• Undertaking regular training, which includes how to manage conflicts of interest.
• Each adviser has a regular compliance review of their advice process and our compliance programme is reviewed annually by our external compliance adviser.

Conflicted Remuneration Note:

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• All fees and commissions are paid to REFIX® and or the adviser
• REFIX® and the adviser uses all gross revenue to pay the operating expenses of running a compliant professional business.
• REFIX® then pays it's tax obligations on the net profit after costs.
• What is left, if any, is available to REFIX® or the adviser as personal remuneration.
• Typically, the potential conflicted remuneration for the Financial Adviser amounts to between 35-50% of gross revenue in any given year. What a client pays is not the same as what the Financial Adviser earns.

Complaints Handling and Dispute Resolution

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We intend for all our clients to have an enjoyable and productive experience with us. If there is something you are not satisfied about when dealing with your Financial Advisor and REFIX®
In the 1st instance, please communicate this to your Financial Advisor so that they can help resolve this if possible.
If you are not satisfied with that outcome, you can make a complaint by emailing bhavin@refix.co.nz, or by calling us on 0212330244.


You can also write to us at:
REFIX® €“ Attn: Bhavin Desai, 327 Te Rapa Road Hamilton 3210





When we receive a complaint, we will follow our internal complaints process:

• We will consider your complaint and let you know how we intend to resolve it. We may need to contact you to get further information about your complaint.
• We aim to resolve complaints within 10 working days of receiving them. If we require more time to meet that timeframe, we will call you and will aim to provide you with a realistic timeframe
• to meet that timeframe, we will call you and will aim to provide you with a realistic timeframe We will contact you by phone or email to let you know whether we can resolve your complaint, and how we propose to do so

If we cannot resolve your complaint, or you are not satisfied with the way we propose to do so, you can contact our external dispute resolutions scheme Financial Services Complaints Limited (FSCL).

FSCL provides a free, independent dispute resolutions service that may help investigate or resolve your complaint if we have not been able to resolve your complaint to your satisfaction.

You can view their website, contact them via email, phone, or write to them at:



• Email: complaints@fscl.org.nz
• Telephone: 0800 347 257
• Write to FSCL, PO Box 5967, Wellington 6140.

Duties information

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REFIX, and anyone who gives financial advice on our behalf, has duties under the Financial Markets Conduct Act 2013 relating to the way that we give advice. We are required to:

• give priority to your interests by taking all reasonable steps to make sure our advice is not materially influenced by our own interests (431K)
• exercise care, diligence, and skill in providing you with advice (431L)
• meet standards of competence, knowledge and skill set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure that we have the expertise needed to provide you with advice) (431I)
• meet standards of ethical behaviour, conduct and client care set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure we treat you as we should and give you suitable advice).

This is only a summary of the duties that we have. More information is available by contacting us, or by visiting the Financial Markets Authority website at https://www.fma.govt.nz

Availability of Information

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This information can be provided in hardcopy upon your request.